Floor Manager- Fort Point


Boston, MA


Featured Companies / Trillium Brewing


Nov 13

Floor Manager Fort Point


Trillium is hiring a Floor Manager to join our Fort Point Location. In this position, you will play a key role in managing all aspects of our taproom. First and foremost you will work closely with the General Manager and staff to run day to day taproom operations. As a leader, you will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. The ideal candidate personifies the fundamental elements of hospitality with exceptional management skills and a passion for creating memorable experiences.


Essential Job Duties and Responsibilities:


  • Inspire a passionate team culture in support of consistent execution of Trillium’s goals
  • Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
  • Lead, inspire, and educate staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
  • Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
  • Provide positive, actionable solutions when faced with challenges
  • Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
  • Continuously create a pipeline of talent for all positions while developing current employees through empowerment and effective decision making

Customer Service

  • Maintain appropriate staffing levels to ensure efficient and proper guest service while upholding budgeted guidelines
  • Ensure customer satisfaction through promoting excellent service
  • Respond to customer complaints tactfully and professionally
  • Analyze staff evaluations and feedback to improve customer’s experience


  • Ensure that weekly payroll information is accurate and submitted on time
  • Oversee health code compliance and sanitation standards
  • Plan and manage private events, including timeline/schedule, logistics, and on-site execution


Additional duties may be assigned as necessary.


Desired Qualifications & Abilities

Qualifications & Experience

  • Minimum of 5 years of experience working as a bartender, server, or manager in a restaurant environment
  • Proven track record for maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

Knowledge, Skills, and Abilities

  • Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
  • Confidence and business acumen to delegate staff effectively based on business conditions
  • Exceptional guest service skills
  • Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
  • Posses a self-motivated approach, with strong work ethic, requiring limited oversight
  • Impeccable leadership and communication skills to a variety of audiences
  • Refined leadership skills, including coaching, directing, and motivating a team
  • Demonstrate a sincere desire to mentor and develop others
  • Function at all times with the highest degree of honesty and integrity
  • Innate desire to work as a team with a results-driven approach to success
  • Willing to work a flexible schedule including nights, weekends, and holidays
  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance



  • Medical, dental and vision benefits with no wait period
  • Short & long term disability and life insurance
  • 401k plan with generous match with no wait period
  • Paid time off
  • PPE reimbursement
  • Trillium Comp Card
  • Trillium discounts
  • Philanthropy program
  • Employee Assistance Program
  • Employee gym

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