The Beertender will provide customer assistance across the TRB campus. In this role, the individual will be responsible for tending the bar and providing customers with a meaningful experience.
The position reports directly to the Tasting Room Manager and works closely with the other Tasting Room staff.
Essential Duties & Responsibilities:
- Prepare and provide beverages for guests in a timely manner.
- Accurately describe beers produced at Two Roads.
- Assess customers’ needs and reference and make recommendations.
- Restock bar inventory and supplies as needed.
- Constantly maintain cleanliness and appearance for guests and staff areas.
- Enter orders and collect payment via POS system.
- Relay key information regarding Company history, future releases & events.
- Ability to self-direct & take direction.
- Commitment to continual beer & beverage education.
- Follow alcohol awareness procedures for preventing intoxication and properly dealing with intoxicated guests.
- Assist with larger events (Road Jam Fest, Ok2berfest, Shore 2 the Pour, “mini-festivals” etc), as needed.
- Occasional assistance with off-premise brewery events such as charitable functions and beer festivals, as needed.
- Assist with private events, as needed, including greeting guests, set up, regular check in with hosts, and post event clean up.
- Support Company Store by operating the register, stocking shelves, helping customers sign up for brewery tours on weekends, fulfill on-line orders.
- Relay inventory information (low inventory / out-of-stocks, defects, suggestions) to Co. Store manager
- Weekends and nights required.
SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
- Must be 21+ years of age.
- 1-2 years of bartending or restaurant industry experience required.
- Enthusiasm for craft beer.
- TIPs certification or willingness to obtain within 30 days of starting.
- Customer focus.
- Team oriented, pleasant personality with a sense of humor.
- Ability to move objects (lift, push, pull, balance, carry) up to 60 pounds.
Take The Road Less Traveled.