Taproom Lead Beertender

Wilmington Brew Works

Wilmington, DE, USA

Full-time

Beertenders / Servers

Aug 18

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TAPROOM LEAD BEERTENDER

Wilmington Brew Works, a Micro Brewery & taproom in Wilmington, Delaware, is looking for a full-time lead beertender. We’re interested in talking to self-motivated, enthusiastic individuals who are passionate about craft beer, comfortable working in a fast-paced environment, and willing to wear many hats.

Responsibilities:

Providing excellent customer service, ensuring that all of our guests have the best possible experience with Wilmington Brew Works products. Greeting & interacting with our guests. Provide educated ordering guidance and be knowledgeable about the products on tap, the brewery and the building.
Point person for Alamo Room Events as parties begin and end.
Practicing proper pouring techniques, in both glasses and growlers.
Ensuring policies and liquor laws are being followed
Maintaining cleanliness of taproom, event space and outdoor areas.
Changing kegs and updating the product availability on menu boards and POS
Weekly inventory and ordering of taproom consumables, such as snacks, N/A beverages, non-merchandise items. Keeping items stocked for operational ease
Handling cash and processing transactions through a point of sale system
Working to properly market the taproom and Wilmington Brew Works beer and cider
Overseeing the Front of House weekly event schedule.
Assisting leadership with implementation of SOPs and proactively identifying areas where change is needed
Assisting leadership with performance evaluations for FOH team
Assisting leadership with maintaining files
Other duties as required

Qualifications:

Outgoing personality, excellent communication skills, and the ability to multi-task and remain calm in a bustling environment
A love for craft beer and a working knowledge of the industry
2-3 years experience in the hospitality industry, preferably in alcohol/beverages
Attention to detail, cleanliness, and ability to work independently
Math skills necessary to accurately perform calculations and process payment transactions
Excellent verbal communication and skills
Flexible schedule including working nights and weekends
Delaware Alcohol certification required upon hire
Must be at least 21 years of age
Cicerone Server and/or Certified Cider Professional certifications a plus.

Physical Requirements:

Able to reach, bend, stoop, lift 55 lbs to shoulder height, and manage the transport of 165 lb kegs
Ability to work in a standing position for extended periods.